Description
We are seeking a skilled and customer-focused Field Support Technician to join our Managed Service Provider (MSP) company. The Field Support Technician will be responsible for providing on-site and remote support to our clients, troubleshooting issues, and resolving technical problems. The ideal candidate will have a solid technical background and excellent communication skills, as well as the ability to work independently and as part of a team.
Requirements
- Bachelor's degree in Computer Science or a related field, or equivalent experience.
- At least 2-3 years of experience in technical support, preferably in a Managed Service Provider (MSP) environment.
- Strong technical knowledge of hardware, software, and networking equipment, including experience with Windows and Mac operating systems, Active Directory, and Office 365.
- Excellent customer service and communication skills, with the ability to explain technical issues to non-technical clients.
- Strong problem-solving and troubleshooting skills, with the ability to analyze complex issues and recommend effective solutions.
- Ability to work independently and as part of a team, and to manage multiple priorities and projects simultaneously.
- Valid driver's license and reliable transportation, as travel to client sites will be required.
Bonuses
Bonuses for happy customers!
Benefits
We offer competitive compensation and benefits packages, as well as opportunities for growth and development in a dynamic and rapidly expanding startup environment. If you are passionate about technology and providing exceptional customer service, and are looking for an exciting new challenge, we encourage you to apply!
Responsibilities
- Provide on-site and remote technical support to clients, including troubleshooting hardware and software issues, resolving technical problems, and providing guidance on the use of technology.
- Perform installation, configuration, and maintenance of hardware, software, and networking equipment, both on-site and remotely.
- Manage and prioritize support tickets, ensuring timely resolution and customer satisfaction.
- Communicate with clients to gather information, provide updates, and provide recommendations for improvements or upgrades to their technology systems.
- Collaborate with other technical team members to share knowledge and best practices, and to identify and address trends in support issues.
- Document and maintain accurate records of all support activities, including ticket status and resolution details.
- Provide training and guidance to clients on the use of technology systems, both in-person and remotely.
- Maintain a strong understanding of industry trends and developments in order to provide the best possible support to clients.